OUR ADDRESS

​12 Brockman St

Pemberton, 6260

Western Australia

Email: info@pembertonwa.com
Tel:  +61 0427 133335

OPENING HOURS

 

Available by phone or email 24/7

  • Facebook Social Icon
  • Twitter Social Icon
  • Pinterest Social Icon
  • Instagram Social Icon

© 2016 WA Wilderness & Pemberton Discovery Tours

Terms & Conditions

Terms & Conditions

Thank you for booking with WA Wilderness. As part of the conditions of hire we require you to read and abide by the following terms and conditions.

 

Basically they are just saying that normal behaviour is great however please look after our equipment, and the National Park, - if you have any questions or concerns feel free to contact us to clarify prior to arrival.

Download your copy here - print and sign electronically or on arrival.

Many thanks and we look forward to seeing you here shortly!

Terms & Conditions of Hire

 

Rates
 All rates are in Australian dollars and inclusive of GST (Goods and Services Tax)
Minimum stay
 Two nights
Pet and wildlife policy
 The Department of Parks and Wildlife does not permit domestic pets onto National park estate.
 Guests staying at dedicated camp sites are not permitted to feed the wildlife.
 Collection of firewood prohibited
Inclusions
 The rate includes National Park camping fees, selected activities (as mentioned in the package chosen) and use of equipment.
Exclusions
 Guided activities are not included unless described in package. National Park entry fees are not included however available to be purchased on arrival.
Check-in and check-out
 Check-in is from 2.00pm and check-out is 11.00am.
 Earlier check in may be available however at least 24hrs notice is required to secure this service. If you are arriving earlier, you are welcome to relax at the minigolf and make use of the facilities or we are happy to store your luggage until your site becomes available.
Deposits and payments
 All hirers must agree to pay 25% deposit to secure a booking with the balance due no later than 2 days prior to hire date (unless otherwise arranged), or we cannot guarantee availability.
Cancellation policy
As a small property, our business depends on maximising occupancy and cancellations often result in empty rooms. Cancellation of your reservation must be notified to us in writing, and will take effect on the day we receive it.
 For cancellations outside of 45 days the deposit will be refunded in full less the cost of any credit card commissions 10% administration fee
 For cancellations within 30 days of arrival the deposit will be forfeited
 For cancellations within 5 days of arrival all monies will be forfeited
Payment details
 Please make payments to Pemberton Discovery Tours through the BOOK NOW button when you reserve your accommodation. Please note that should you find your dates unavailable it is worth calling us on 0427133335 or sending an sms to check availability.
 MasterCard and Visa card are accepted.
Travel insurance
 We STRONGLY recommend that all guests obtain travel insurance including a cancellation policy and emergency medical care. Travel insurance is available from travel agents alternatively you can purchase insurance online.

 


CONDITIONS OF HIRE


For Pemberton Discovery Tours - WA Wilderness Glamping
 All hirers must agree to authorise a credit card security bond at time of booking. The security bond will be held but not processed unless loss or damage has occurred. If damages exceed the bond amount extra charges will be deducted from the hirers credit card and due payable within 7 days. If the item deemed to be unrepairable the full retail value of the item will be charged.
 All hirers must agree to pay 25% deposit to secure a booking with the balance due no later than 2 days prior to hire date (unless otherwise arranged), or we cannot guarantee availability.
 Department of Parks and Wildlife camp fees are included with all Pemberton Discovery Tours (WA Wilderness) Glamping sites. The DPaW legal requirements form part of these conditions of hire (attached).
 All equipment must be left clean and well maintained; cleaning of dirty equipment will be deducted from your security bond at a rate of $55 per hour. Where possible, portable toilets must be emptied in accordance with instructions. All litter to be removed daily from the site. Hirers are to ensure that stretchers and mattresses are not removed from the tents and the chairs are not left outside in inclement weather. The Pemberton Discovery Centre office is open 7 days a week and return of damaged or broken items is encouraged to reduce further damage.
 Pemberton Discovery Tours (WA Wilderness) will not be held responsible for any additional costs or inconvenience resulting from break down of hire equipment, all efforts are made to make sure equipment is in a clean and well maintained condition and the camp has been set up in accordance with weather conditions.
 Pemberton Discovery Tours (WA Wilderness) will not be held responsible for loss or injury to a hirer or 3rd party and or their property due to the hire equipment, weather condition or other event. It is the responsibility of the hirer to provide for the safety of any person staying or visiting the hired camp or equipment. All care will be taken by Pemberton Discovery Tours (WA Wilderness) but no responsibility.
 We recommend all hirers to provide their own first aid requirements and to acknowledge there is NO mobile phone coverage in the majority of designated camping areas in the Southern Forests Region.
 If you are camping in a National Park or private camping area then their conditions will form part of these conditions of hire.
Additional Conditions For Dry Hire
 All dry hire equipment must be re-packaged into original bag/carton as it was provided to you, otherwise additional fees will incur.
 All equipment must be returned on due date unless arranged during hire period (subject to availability) otherwise each individual day will be charged at double the 1 day rate. There is no discount for early return of equipment.
 All hirers agree to check all equipment before recreational use/holiday commences and are to notify Pemberton Discovery Tours (WA Wilderness) of any damage, missing any parts, or if the equipment is faulty or not functioning as it should be, otherwise upon return of equipment any damage will be deemed your responsibility and you will be held liable.
This Document must be signed and returned at time of booking
Hirers Name: Date:
Hirers Signature: Rego Number:
Email Address: Contact Number:
Hirers Address:

 


Safety Checklist
 All hirers must be aware of typical camping hazards including water sources (rivers, dams, creeks, streams, tributaries), unstable ground, protruding sticks, rocks and sharp objects hidden in the dirt or sand, overhanging branches, trees and possibly falling branches, tidal movements (when at the beach), marine hazards, biting insects, snakes, spiders, noisy neighbours, traffic, dust, rain, storms, heat wave, offroad vehicle conditions (if travelling offroad), all of which Pemberton Discovery Tours (WA Wilderness) are not accountable. Camping hazards involved in setting up and site selection tent ropes, tent pegs, tent poles will be reduced however the hirer must be aware of them.
 All hirers acknowledge that they need to take responsibility for their own self and any person staying or visiting the camp management of sanitary requirements and that all forms of hygiene, child supervision, safety as well as park specific requirements. The park specific rules and regulations are available online at the following sites.


https://parks.dpaw.wa.gov.au/know/camping-0
https://parks.dpaw.wa.gov.au/sites/default/files/common/20160234%20Donnelly%20Camping%20fact%20sheet_WEBFIN.pdf


 All hirers must provide their own first aid requirements and be aware that there is limited mobile phone coverage in the Southern Forests region. You will have better coverage on the sealed roads heading back towards Pemberton. The contact number for the Department of Parks and Wildlife is 9776 1207 and for the local hospital is 9776 4000. If police are required to be called we suggest calling 000 or 9776 1202 if it is not an emergency. The closest town is Pemberton which has service station, supermarket, bakery, newsagency plus a lot more – download the Map at www.pembertondiscoverytours.com.au/Map.pdf for more information.
 All cooking appliances (stoves, BBQ’s fires) must be within a safe working distance from the main tent area. No smoking, cooking or naked flames allowed inside the tents or enclosed areas. Total fire ban restrictions also apply certain times of the year. A bag of firewood is included in the tariff during fire season and should you require more then more is available to purchase in town at the office. Camp fires are the total responsibility of the hirer. No camp fire should be left unattended unless totally extinguished. Children should be supervised at all times around lit fires and cooking facilities. Be aware that fires can create floating embers that can singe camping equipment.
 No food is to be left in the tent and all waste is to be disposed of properly. All campers need to be aware of the requirements, restrictions and behaviour in association with native animals that reside and visit the area and surrounds.
 All care must be taken to observe water safety and be aware that there is no life saving swimming facilities in Pemberton. The waters here are stained tea colour with the eucalyptus – so it is often difficult to judge the depth of water. Any activity undertaken by the hirer is solely their responsibility.
 Pemberton Discovery Tours (WA Wilderness) will not be held responsible for any unavoidable weather conditions or damage as a result of. The hirer accepts the weather conditions as is. Should weather conditions look severe prior to camp setup, the hirer can accept an alternative sheltered location. Pemberton Discovery Tours (WA Wilderness) will also ensure that the hirer is made aware of alternatives in advance should the outlook look uncomfortable.
 Mountain Bike trails, Hiking trails and vehicle trails interweave throughout the forests so ensure you look where your ride, walk or drive as you travel down the gravel roads through the Southern Forests.
Please ask staff if you are unsure of any aspect of your responsibility. This Document must be signed and returned at time of booking
Hirers Name: Date:
Hirers Signature: Rego Number:
Email Address: Contact Number:
Hirers Address:

Any Questions